{"id":1475,"date":"2026-10-29T19:18:49","date_gmt":"2026-10-29T17:18:49","guid":{"rendered":"https:\/\/www.ps-tile.com\/?page_id=1475"},"modified":"2026-10-29T19:18:49","modified_gmt":"2026-10-29T17:18:49","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.ps-tile.com\/en\/reklamacny-poriadok\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Platn\u00fd od d\u0148a zverejnenia.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u00davodn\u00e9 ustanovenia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.1 Reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed pr\u00e1v zo zodpovednosti za vady tovaru zak\u00fapen\u00e9ho od pred\u00e1vaj\u00faceho: <strong>PSFuriel s. r. o., Dlh\u00e1 nad Oravou 399, 027 55 Dlh\u00e1 nad Oravou, I\u010cO: 57032076, DI\u010c: 2122540288, I\u010c DPH: SK2122540288, zap\u00edsan\u00e1 v Obchodnom registri Okresn\u00e9ho s\u00fadu \u017dilina, oddiel Sro, vlo\u017eka \u010d. 87996\/L<\/strong>. Kontakt: e-mail: <a href=\"mailto:shop@ps-tile.com\">shop@ps-tile.com<\/a>, telef\u00f3n: <a href=\"tel:+421917398447\">+421 917 398 447<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.2 Reklama\u010dn\u00fd poriadok sa vz\u0165ahuje na kupuj\u00facich \u2013 spotrebite\u013eov. Na kupuj\u00facich \u2013 podnikate\u013eov sa pou\u017eije primerane, ak nie je dohodnut\u00e9 inak; ich pr\u00e1va zo zodpovednosti za vady sa riadia Obchodn\u00fdm z\u00e1konn\u00edkom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Zodpovednos\u0165 za vady a z\u00e1ru\u010dn\u00e1 doba<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">2.1 Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 tovar pri prevzat\u00ed kupuj\u00facim, a za vady, ktor\u00e9 sa vyskytn\u00fa v z\u00e1ru\u010dnej dobe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.2 Z\u00e1ru\u010dn\u00e1 doba pre spotrebite\u013ea je 24 mesiacov od prevzatia tovaru. Pre podnikate\u013eov sa z\u00e1ru\u010dn\u00e1 doba riadi dohodou, inak Obchodn\u00fdm z\u00e1konn\u00edkom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.3 Zodpovednos\u0165 za vady sa nevz\u0165ahuje najm\u00e4 na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vady sp\u00f4soben\u00e9 nespr\u00e1vnou alebo neodbornou mont\u00e1\u017eou, nedodr\u017ean\u00edm mont\u00e1\u017eneho n\u00e1vodu alebo pokynov pred\u00e1vaj\u00faceho,<\/li>\n\n<li>mechanick\u00e9 po\u0161kodenie, po\u0161kodenie nevhodn\u00fdm \u010disten\u00edm alebo chemick\u00fdmi prostriedkami a be\u017en\u00e9 opotrebenie,<\/li>\n\n<li>vlastnosti a vady dla\u017eby alebo in\u00e9ho materi\u00e1lu dodan\u00e9ho kupuj\u00facim,<\/li>\n\n<li>odch\u00fdlky rozmerov v r\u00e1mci v\u00fdrobn\u00fdch toleranci\u00ed uveden\u00fdch v cenovej ponuke,<\/li>\n\n<li>vady, na ktor\u00e9 bol kupuj\u00faci upozornen\u00fd a pre ktor\u00e9 bola dohodnut\u00e1 z\u013eava z ceny.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Uplatnenie reklam\u00e1cie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">3.1 Reklam\u00e1ciu uplatn\u00ed kupuj\u00faci bez zbyto\u010dn\u00e9ho odkladu po zisten\u00ed vady e-mailom na shop@ps-tile.com, telefonicky na +421 917 398 447 alebo p\u00edsomne na adrese s\u00eddla pred\u00e1vaj\u00faceho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2 V reklam\u00e1cii uve\u010fte svoje meno a kontakt, \u010d\u00edslo objedn\u00e1vky alebo fakt\u00fary, opis vady, ak je to mo\u017en\u00e9 aj fotografie vady, a sp\u00f4sob vybavenia, ktor\u00fd po\u017eadujete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3 Ak je to na pos\u00fadenie vady potrebn\u00e9, kupuj\u00faci po predch\u00e1dzaj\u00facej dohode za\u0161le tovar na adresu pred\u00e1vaj\u00faceho. Z\u00e1sielky na dobierku nepreber\u00e1me. Ak je tovar u\u017e zabudovan\u00fd, sp\u00f4sob pos\u00fadenia vady (napr\u00edklad pod\u013ea fotografi\u00ed alebo obhliadkou) dohodneme individu\u00e1lne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.4 Pred\u00e1vaj\u00faci vyd\u00e1 kupuj\u00facemu potvrdenie o uplatnen\u00ed reklam\u00e1cie (spravidla e-mailom) a po jej vybaven\u00ed doklad o vybaven\u00ed reklam\u00e1cie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Sp\u00f4sob a lehota vybavenia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">4.1 Ak m\u00e1 tovar vadu, spotrebite\u013e m\u00e1 pr\u00e1vo, aby pred\u00e1vaj\u00faci vadu bezplatne odstr\u00e1nil opravou alebo v\u00fdmenou tovaru za bezvadn\u00fd. Sp\u00f4sob si zvol\u00ed spotrebite\u013e, ak zvolen\u00fd sp\u00f4sob nie je nemo\u017en\u00fd alebo v porovnan\u00ed s druh\u00fdm sp\u00f4sobom neprimeran\u00fd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2 Ak oprava ani v\u00fdmena nie je mo\u017en\u00e1, pred\u00e1vaj\u00faci ich odmietne alebo sa vada prejav\u00ed aj po oprave \u010di v\u00fdmene, spotrebite\u013e m\u00e1 pr\u00e1vo na primeran\u00fa z\u013eavu z ceny alebo, ak vada nie je nepodstatn\u00e1, na odst\u00fapenie od zmluvy a vr\u00e1tenie k\u00fapnej ceny.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.3 Pred\u00e1vaj\u00faci rozhodne o sp\u00f4sobe vybavenia reklam\u00e1cie bez zbyto\u010dn\u00e9ho odkladu a reklam\u00e1ciu vybav\u00ed najnesk\u00f4r do 30 dn\u00ed od jej uplatnenia. Ak pred\u00e1vaj\u00faci reklam\u00e1ciu v tejto lehote nevybav\u00ed, spotrebite\u013e m\u00e1 pr\u00e1vo od zmluvy odst\u00fapi\u0165 alebo po\u017eadova\u0165 v\u00fdmenu tovaru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.4 Ak pred\u00e1vaj\u00faci reklam\u00e1ciu zamietne, v doklade o vybaven\u00ed uvedie d\u00f4vod zamietnutia.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. N\u00e1klady reklam\u00e1cie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pri opr\u00e1vnenej reklam\u00e1cii zn\u00e1\u0161a n\u00e1klady na prepravu tovaru, jeho opravu alebo v\u00fdmenu pred\u00e1vaj\u00faci.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Alternat\u00edvne rie\u0161enie sporov<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ak spotrebite\u013e nie je spokojn\u00fd so sp\u00f4sobom, ktor\u00fdm pred\u00e1vaj\u00faci vybavil jeho reklam\u00e1ciu, alebo ak sa domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il jeho pr\u00e1va, m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu e-mailom na shop@ps-tile.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak pred\u00e1vaj\u00faci na \u017eiados\u0165 odpovie zamietavo alebo na \u0148u neodpovie do 30 dn\u00ed od jej odoslania, spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu alternat\u00edvneho rie\u0161enia sporov, napr\u00edklad Slovenskej obchodnej in\u0161pekcii (<a href=\"https:\/\/www.soi.sk\" target=\"_blank\" rel=\"noopener\">www.soi.sk<\/a>). Zoznam subjektov alternat\u00edvneho rie\u0161enia sporov je zverejnen\u00fd na webovom s\u00eddle Ministerstva hospod\u00e1rstva SR.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">7.1 Vz\u0165ahy neupraven\u00e9 t\u00fdmto reklama\u010dn\u00fdm poriadkom sa riadia Ob\u010dianskym z\u00e1konn\u00edkom a z\u00e1konom \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea, pri podnikate\u013eoch Obchodn\u00fdm z\u00e1konn\u00edkom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.2 Tento reklama\u010dn\u00fd poriadok nadob\u00fada \u00fa\u010dinnos\u0165 d\u0148om jeho zverejnenia na webovom s\u00eddle pred\u00e1vaj\u00faceho. S\u00fa\u010das\u0165ou zmluvn\u00fdch podmienok s\u00fa aj <a href=\"\/en\/obchodne-podmienky\/\">Terms and conditions<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Platn\u00fd od d\u0148a zverejnenia. 1. \u00davodn\u00e9 ustanovenia 1.1 Reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed pr\u00e1v zo zodpovednosti za vady tovaru zak\u00fapen\u00e9ho od pred\u00e1vaj\u00faceho: PSFuriel s. r. o., Dlh\u00e1 nad Oravou 399, 027 55 Dlh\u00e1 nad Oravou, I\u010cO: 57032076, DI\u010c: 2122540288, I\u010c DPH: SK2122540288, zap\u00edsan\u00e1 v Obchodnom registri Okresn\u00e9ho s\u00fadu \u017dilina, oddiel Sro, vlo\u017eka \u010d. 87996\/L. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1475","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Platn\u00fd od d\u0148a zverejnenia. 1. \u00davodn\u00e9 ustanovenia 1.1 Reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed pr\u00e1v zo zodpovednosti za vady tovaru zak\u00fapen\u00e9ho od pred\u00e1vaj\u00faceho: PSFuriel s. r. o., Dlh\u00e1 nad Oravou 399, 027 55 Dlh\u00e1 nad Oravou, I\u010cO: 57032076, DI\u010c: 2122540288, I\u010c DPH: SK2122540288, zap\u00edsan\u00e1 v Obchodnom registri Okresn\u00e9ho s\u00fadu \u017dilina, oddiel Sro, vlo\u017eka \u010d. 87996\/L.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.ps-tile.com\/en\/reklamacny-poriadok\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"PS-Tile - Vstavan\u00e9 produkty pod obklady\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Reklama\u010dn\u00fd poriadok - PS-Tile\" \/>\n\t\t<meta property=\"og:description\" content=\"Platn\u00fd od d\u0148a zverejnenia. 1. \u00davodn\u00e9 ustanovenia 1.1 Reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed pr\u00e1v zo zodpovednosti za vady tovaru zak\u00fapen\u00e9ho od pred\u00e1vaj\u00faceho: PSFuriel s. r. o., Dlh\u00e1 nad Oravou 399, 027 55 Dlh\u00e1 nad Oravou, I\u010cO: 57032076, DI\u010c: 2122540288, I\u010c DPH: SK2122540288, zap\u00edsan\u00e1 v Obchodnom registri Okresn\u00e9ho s\u00fadu \u017dilina, oddiel Sro, vlo\u017eka \u010d. 87996\/L.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.ps-tile.com\/en\/reklamacny-poriadok\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/www.ps-tile.com\/wp-content\/uploads\/2025\/08\/Logo_kluc.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/www.ps-tile.com\/wp-content\/uploads\/2025\/08\/Logo_kluc.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"504\" \/>\n\t\t<meta property=\"og:image:height\" content=\"606\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-10-29T17:18:49+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-10-29T17:18:49+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61558824547295\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Reklama\u010dn\u00fd poriadok - 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